St. Joseph County Indiana
Curbside Leaf Collection Program
St. Joseph County Leaf Program History & Overview
In the beginning ..........
The St. Joseph County Highway Dept began the Leaf Program in 1993 with just 3 leaf vacs. By 2002 it grew to a 20 vac fleet that was struggling to keep up with program demands due to growing leaf volume, loss of tip sites, rain & snow during collections in November and conflicts with higher priority road requirements including winter preparation to prevent highway deterioration that would cost millions for accelerated road replacement due to winter freeze/thaw damages.
The program required all 75 highway department employees plus up to 45 additional temp workers. The temp workers would last just 24-48 hrs when rain & snow arrived in early November. Hiring was a merry go round of always changing and training temps for cold, dirty and wet curb crew positions. The final year the highway dept performed the program in 2002, the county failed to complete even a two pass program.
Any northern leaf program is always in conflict with one of the primary responsibilities for any highway department, snow plowing and deicing to keep roads clear and safe. One day they are doing leaves and the next day they must change over the entire fleet for snow and ice. Then switch the entire fleet back to leaves after running 24/7 shifts for snow & ice.
Leaf programs require tip sites that require high capacity haulers to transport from the tip sites to licensed compost facilities. Due to a variety of reasons, tip sites turnover frequently and are difficult to maintain and replace. Frequently, excess fleet, labor or time to transport the leaves from those sites in a timely manner is unavailable.
Outsourcing Choking Smoke Control
All of these reasons plus more are why the program was outsourced in 2003. The program was discontinued due to funding shortfalls. Residents resorted to widespread burning from 2005-2012. In the months of October - December St. Joe County had a constant heavy layer of choking smoke each night hanging in the air.
In 2013, resident outcries regarding the choking smoke from spring & fall leaf burning caused the county to restart the program. Unfortunately, the county budget never allowed the program to achieve success from a public perspective as it was only funded at 60% of what was required for a complete program that would satisfy residents.
The county experienced extraordinary growth during the construction boom which caused the program volume to go from 2002 volume of 60,000+/-cyds to a high 2015 volume of over 140,000+cyds. The program more than doubled in size but the county budget allowed for only enough vac crews to collect at the 2002 volume level. When the program restarted, 3 fall passes were budgeted, which were reduced to just two fall passes a short time later to reduce costs even further due to economic restraints.
CV19 Provides the Program Cure
Necessity is the mother of invention. In Jan 2019 it was determined that the program was critical to air quality, health and safety and that the only way to get a successful county-wide program was to commit the required funding over a period that allowed the program long term stability. The county was ready to commit to a 10 year service agreement just as it had committed to 10 years at a time for waste recycling. Then covid hit us.
In Feb 2019, the CV19 Respiratory Pandemic swept the country killing over 585,000 people and governments faced with unexpected CV19 related costs were concerned CV19 would bankrupt local governments. The 10 year plan was suspended but everyone knew that choking smoke could not be allowed anymore or risk further resident health issues related to CV19 and a myriad of other health and respiratory distress concerns.
A Leaf Task force was formed by Commissioner Fleming and met six times. The task force was compiled of a wide variety of govt and resident persons and the current subsidized program was the result. The task force noted that if residents were contributing any money for a subscription, the subsidized program needed to provide guaranteed results that could only be attained through a 4-6 pass program. The vendor had to have the fleet and proven experience performing the work so residents could trust the subscription provider in all kinds of weather. The task force understood that landscapers may have small vacs that work in dry conditions but to guarantee service the vendor would need to have a fleet of municipal vacs that cost over $ 80,000.00 each to purchase new and require heavy CDL driven vehicles to safely tow the vacs. In a cold and snowy fall, residents that decided to try alternatives would return when their contractor did not perform because they did not have the required fleet for the task.
The county would subsidize the program cost so that residents could purchase subscriptions at a much lower cost than open market prices for a Guaranteed and Trusted provider.
Home Advisor online noted the average cost for 2021 is $ 389.00 and has increased 8% +/- annually. Early Bird subsidized subscriptions started at $99.00 and sold out overnight last year. The initial subsidized program was a huge success. Subscribers gave rave reviews. The program cost less than 30% of what the fully funded program would cost and only residents with leaves would participate. Subscribers participated in every collection pass because they were now invested in the program themselves.
Long Term Solution
The St. Joseph County Leaf Program is provided to assist residents in the unincorporated areas of the county dispose of their leaves most efficiently by raking them to their curbs and having them collected by bulk vac. The Program was funded 100% by St. Joseph County until 2020 due to CoVid. In 2020 the county began subsidizing the leaf program so that residents with a high volume of leaves had an affordable alternative to the burn ban, especially in light of CV19 respiratory concerns. In 2020, CoVid respiratory distress became the primary impetus for a new zero tolerance burn ban. The burn amnesty period from the past was eliminated and multiple agencies are now empowered to enforce initial fines for burning of up to $1,000.00 per incident. The County has now renewed the subsidized agreement for three more years with two (3) year renewals thereafter for a total of (9) years.
Affordable Subsidized Subscriptions
Residents must now subscribe to the St. Joseph County curbside collection service or find alternative methods to dispose of their leaves. Subscriptions can be purchased year round but Early Bird rates are the lowest cost way to subscribe. The county has provided specially subsidized Early Bird rates that are steeply discounted from regular active season rates. The biggest resident concern was not enough Early Bird subscriptions to start. Early Bird subscriptions have been doubled now from 1,500 to 3,000 subscriptions available. These rates are limited to the first 3,000 subscribers out of over 33,000 eligible households. See the Subscribe page at www.sjclp.com for details.
Collection Pass Frequency
The resident task force members believed that a high quality, no compromise program should be available to resident subscribers. Some residents thought three passes were enough in the fall without a Spring pass. The desired frequencies was up to 4 in the fall with a Spring pass to collect all late falling leaves. The subscription includes up to Five passes. Although some residents wanted to try to reduce costs by eliminating passes down to 3 total, 99% of subscribers had leaves out for every single pass. Resident participation and usage has dramatically increased for every pass as residents have been required to participate financially through the subsidized subscriptions.
Leaves fall at different times of the season, beginning mid-October with many maples and ornamentals dropping first then oak trees among others that hang on sometimes until Spring. To accommodate all subscribers with different species of trees, the County provides a program that begins the third Monday of October and runs until December 18th each year. The Spring Pass begins on the third Monday in May after frost and snow have subsided. Subscribers receive up to 5 Fall passes as received in the very successful initial season. Weather permitting.
Affordable / High Quality / Long Term Resident Solution
The subsidized program received rave reviews from resident subscribers after the highly successful initial subsidized season. The County is excited to have found a program solution that provides residents the highest quality program possible that remains affordable for both the county and resident subscribers. The Commissioners signed a long term contract to provide residents a consistent annual alternative to burning leaves which has been permanently banned at all times. The county council has noted zero tolerance for burning and enacted enforcement thru multiple agencies of up to $1,000.00 fines for first burn ban offenses.
Subscription Sharing is the practice of one resident subscribing to the leaf collection program and then splitting the subscription cost with any number of other neighbors to reduce their personal cost. This practice is stealing and will not be tolerated.
St Joe County has subsidized subscriptions to maintain a low cost for all subscribers. Sharing a subscription cheats all subscribers that pay their fair share because subscription sharing causes prices to increase for all subscribers when the average collection volume per subscription increases substantially beyond the historical average collected volume per resident address.
They think they are getting away with stealing...until they find out
What subscription sharers do not realize is that vac crews take digital before and after pictures for every pass and measure and record each pile prior to collection. Pricing is based on leaf volume, so the price will increase with the added volume. The cheater's subscription price remains with the address. Subscribers that admit they shared may receive a conditonal subscription one time only to reduce cost until a new volume total has been recorded.
What you must do to prevent subscription sharing
Program rules require that all of the following be adhered to:
1. All leaves must be a minimum of 15' from any property line on both sides of the property line.
2. Leaves are recommended to be placed near the subscription markers. See subscription markers page for details/instructions.
3. Leaves required in the front of your home and not on the sides of the residence.
4. Leaves cannot be piled on rear/side property lines that provide opportunity for subscription sharing to occur without the subscriber's permission.
5. Leaves cannot be piled in cul d'sacs.
6. Leaves cannot be piled on any common areas that prevent specific address/owner accountability for the leaf volume.
7. All subscriptions are now measured every pass and annual totals by subscription address will be used for following season's subscription rates.
All subscribers will receive a marker identifying their address as a St Joe County Subsidized Leaf Collection Subscriber. Subscription markers identify subscribers. Your leaf pile DOES NOT need to be at the marker. You may locate your leaf piles anywhere on your curb lines except near obstacles or within 15' of neighboring property lines. All subscription markers have an Identifier that matches the subscription address. Subcription markers will be installed by our Team during the 1st pass and may be removed after the last pass in the fall.
Subscription Markers accomplish three goals:
1. Subscriber Verification - Easy Visual subscription address identification for vac crew drivers so subscribers do not miss a pass for any reason.
2. Vac Crew Driver EZ Identification - Markers are installed during your first pass and removed after your last fall pass.
3. Program Identification - helps neighbors "protect your pile" to prevent high volume fees in the future because someone is dumping leaves illegally into a program subscriber's pile from other neighboring address/es.
Initial Team Member Installation includes marking installation stakes in turf using photodegradeable paint so if at any time the subscription marker is removed, subscriber can see exactly where it needs to be reinstalled. Subscriber curb will also receive a photodegradeable paint mark showing where the front sign stake is installed in the event that your subscription marker is stolen. Photodegradeable paint is a temporary paint mark that is affected and degraded by light and weather.
All subscribers will receive email notification prior to the initial installation by a Team Member during the first pass. All subscription markers will be installed so you can be confident your subscription address will never miss a pass. If you do not have leaves at your curb when we come for first pass we will still install your subscription marker for future passes.
The St Joe County Recycling Leaf Collection Public Safety Snow Plan goes into effect when forecast temperatures are below 39 degrees(Wind chill aka "RealFeel") and snow accumulation is in the 15 day forecast. When snow is in the forecast normal scheduling changes to HOA subscriber percentage priority list below. HOAs with highest percentage of subscribers and volume receive the highest priority. Individual PLUS+ Subscribers also receive Priority service.
Vac Trailers cannot be safely driven on roads with ice/snow. Leaf piles often freeze, and frozen chunks damage vacs, leading to costly repairs and delays. Temperatures generally need to stay above 39 degrees to ensure that leaf piles have no ice in them. The "pitch fork test" is used to check piles from the bottom up to confirm whether piles are frozen to the ground or contain ice.
One of the benefits of encouraging neighbors to subscribe as a Group/HOA is that your HOA will rise on the Priority List when the Snow Plan is in effect. Top Priority is assigned to HOAs that have the highest percentage of subscribers and then by volume and where conditions allow collection. Very often conditions differ in the same neighborhood based on sun vs shade exposures. When snow plan is in effect, it benefits everyone in your neighborhood to be subscribed, so your priority rises on the snow safety plan priority list below. This is critical for your HOA when the collection season is cut short by freezing temps and snow. County receives snow by 2nd week of November over 70% of the time.
Your Group/HOA may receive HOA advance collection alerts by email/text by subscribing as a Group/HOA. Minimum Group size is defined as a neighborhood with at least 24 subscribers. HOA's subscribing as a whole have no minimum subscriber requirements.
All subscriber locations are not listed. Your address will be collected during the time vacs are in the same zone as the neighborhood listed on the Snow Plan Priority List below. See Status Map for your Collection Zone and neighborhoods as reference points.
In the event that weather prevents the completion of any pass and the program is suspended due to weather for 10 days, the program shall be considered complete when the Spring pass has been completed for all Subscribers. No refunds for any passes incomplete due to weather. Program service will be suspended from Dec 18th to Spring Pass when service cannot be performed for 10 days.
Zoom in on your Township Zone to view current status. All Medium to Very High Volume Subdivisions have a denoting the HOA location.
Click on your HOA pin and you see the following details:
Do not bag leaves if you would like them collected by the program. They will not be picked up and we will not return.
NEW for 2022! Grass clippings and pine needles will be collected if part of a larger leaf pile! Piles containing primarily/only grass clippings will not be collected.
NO branches, compost, prior season leaf piles, dirt, mud, tree limbs, gravel, ice, snow, stones, lumber, pet feces or trash mixed with leaves will be picked up. They cause the entire leaf pile to be be "non-conforming" and the Vac crews will not return to that pile. Composted Leaf Piles left on the curb from prior season will not be collected. The only exception is that fall leaves will be picked up during the Spring pass. Residents are solely responsible for the disposal of non-conforming piles.
Crews document the contaminated pile/s through digital recording or doorhangers.
All leaves must be within 5' of the front lawn curb. If leaves overflow into road we will collect them, but any portion of the pile cannot extend more than 5 feet from the curb either direction whether on the lawn or road. Vacs and crews are not allowed to leave the roadway due to potential property damage.
During snow contingency leaves must be on the road if you are in a subdivision and leaves in road do not present a safety/traffic hazard. Otherwise they freeze/stick to the grass and do not collect cleanly. The pictures below show violations of the 5' rule and disposal of all of the piles were the responsibility of the residents.
All leaves must be on the front lawn address curbside or they will not be collected.
Sidewalks - If next to the roadway, leaves must be raked completely onto the sidewalk for collection. The leaves beyond 5' will not be collected. If you have a 5' lawn between sidewalk and curb all leaves required to be on tree lawn within 5' of curb.
Rake Rule - An easy method to measure five feet from the curb/asphalt road is to use your rake length. The length of almost all rakes is 5' and provides an easy to use measuring stick already in your hands when raking leaves to the road.
All leaves must be raked into piles within 5 feet of your curb lines to be collected. Vac crews are not responsible for raking your leaves into a pile for curbline collection. See photos below
To prevent leaves from being blown by the wind, use a tarp to cover pile after raking them to the curbline to keep pile in place.
Smoldering leaves or ashes of any kind are a Fire Hazard and will not be collected at any time.
All leave must be easily accessible and at least 15' minimum from mailboxes, trash cans, and obstacles and at least 28' from a parked vehicle to prevent property damage.
In the event you do not have front lawn frontage to allow for the required distances you must rake leaves into the road as far from the obstacle/s as possible and within 5' of the curb.
Keep all leaves out of ditches. Vac hoses do not have adequate reach to collect below road grade and crews do not rake piles out of ditches to the road. Crews are not authorized to leave the roadway at any time due to damage/safety rules. You may rake leaves into the road within 5' of the curbline if required to keep leaves out of the ditch and accessible for collection crews.
Pictures & Doorhangers documenting non-conformance/rule violations are forwarded to the County if you report a miss for a non-conforming pile. If you miss that pass due to a rule violation, you will be solely responsible for disposing of the pile. Doorhanger addresses are emailed to Customer Service with pictures/video of the Policy non-conformance/violation.
Do not put leaves inside, on and/or near fences/walls of any type. Resident will be solely responsible for disposal.
If you cannot leave at least 10' space from the fence to the pile please rake leaves into the road within 5' of the curbline for your leaves to be collected. This prevents damage to the fence/wall and/or vacs.
Any leaves on Stone/Gravel Beds will not be collected. Leaves must be on grass.
If your entire curb area is gravel/stone, your leaves are required to be in the road way or behind your stone in the 5' turf area or they will not be collected. This is an exception to the normal rule only for residents with 100% stone/gravel curb lines. The following pictures show violations of the Stone/Gravel rule and disposal of all of the piles were the responsibility of the residents.
NEW FOR 2022! Grass clippings and/or pine needles will be picked up if part of a leaf pile! Piles of primarily/only grass or pine needles will not be collected.
Leaf Piles that are not on a residence front lawn within 5' of the curb except as noted herein per the Program Rules, will not be collected. County Program does not include collection on non-resident roadway/shoulders across from resident lawns or wooded lot curb lines without homes. Program will not collect behind homes, in the middle of culdsacs or courts, on islands across from your front/side curb lawn and/or in any area other than the front lawn per rules herein. NO EXCEPTIONS.
Leaf Piles that are not farther than 80' from the end of "No Outlet" roads that do not have cul d sac turnarounds will not be collected. Trucks & Vac rig combined total length do not allow safe collection without backing up the rig on a residential street which is not authorized due to safety considerations.
In streets where vacs cannot access the leaf pile, the resident must rake the leaf pile to an area that is allowed per program guidelines that safely allows the vac crew to collect without endangering equipment and/or Team.
Program includes only residents per COVERAGE tab & does NOT include Business/Commercial/Government/Non-profit/Parks or any other property. We will provide quotes upon request specific to these property categories. HOA common areas require individual subscriptions for each island/location/park.
Anytime that leaves are not dry and fluffy they should be raked into the street to preserve your lawn. The exception to this rule is leaves may not be raked onto any streets that are main arterials/roadways that the piles would cause any safety hazard/s.
Thanksgiving is normally a time that if the weather has not yet turned cold and snowy it will change soon. To prepare for the cold weather and protect your lawn you should rake existing piles into the street and keep them as close to the curb as possible and within 5' of the curb.
Wet, frozen, snow covered or compacted piles due to weather conditions are required to be raked into the street within 5' of the curb so that the pile may be collected as cleanly as possible. Vac crews will not return to collect partial piles that are sticking or frozen to the ground.
Cul d'sacs/Courts - Residents cannot rake any leaves into the center of their cul d sac/court.
Spring piles are all required to be in the roadway for efficient collection and to allow your lawn to begin growing again as soon as possible. By moving your leaf pile to the street you will aerate your lawn surface and promote faster regrowth.
Gated/Villa communities may purchase community wide service. Gated / Villa and maintenance free communities are not included in the basic public program. The following Gated / Villa Communities are not included: Any Gated/Villa communities that have lawn care, including but not limited to: Berkshire Villas, Cloverleaf Villas, Country Village, Covington Shores Villas, Farmington Commons, Gumwood Crossing, Knollwood Park Villas, New London Condominiums, Quail Ridge Villas, Sable Ridge Villas, Shamrock Hills, Streamwood Villas, Summer Hill Villas, Tawny Lake Villas, Villas at Lake Blackthorn, Villas at Sandalwood, Wellington Park Villas, Wild Wing Plantation, Woodbridge Condominiums.
All owners with natural wooded lots with less lawn than wooded area may purchase a PLUS+ Subscription which provides HOA Unlimited type service. It is recommended by the County that composting alternatives be incorporated by the owners.
The St. Joseph County Leaf Collection Program includes ONLY the Unincorporated areas of St. Joseph County and includes ONLY residential dwellings and not their associated vacant lots or nearby (across the street) fields/lots. County addresses have 5 digits in unincorporated areas. Incorporated areas are not included. The following is a list of the Incorporated areas of St. Joseph County that ARE NOT included in the Leaf Collection Program.
South Bend Mishawaka Roseland North Liberty Walkerton Lakeville
New Carlisle Osceola Indian Village
If you would like your incorporated area to enjoy a dependable and efficient leaf collection solution have your municipal leaders contact us now for program options.
St. Joseph County has subsidized the program so residents have an option for leaf disposal, now that the Burn Ban is in place.
The complete solution includes up to 5 collection passes with disposal included.
Go to Subscribe Now for details.
NO BURNING - Smoldering leaves or ashes of any kind are a Fire Hazard and will not be collected at any time and resident will be solely responsible for disposal. Subscribers will be terminated without refund and permanently banned from program.
New for 2023
Clean Air Loyalty Club Member Subscriptions
We are excited to introduce the Clean Air Loyalty Club which is new for 2023. Every Spring during the Early Bird Sale you can subscribe for the lowest subscription prices of the season. Due to high demand, the Early Bird Subscriptions have historically sold out in just a few days, due to the fact that only 3,000 Early Bird Subscriptions have been available, for a buyer pool of over 33,000 households served by the Leaf Collection program in unincorporated St. Joseph County.
St Joe County Recycling has introduced the Clean Air Loyalty Club for those residents that have subscribed in the past and renew annually because they care about keeping the air clean for everyone’s health and welfare.
The Clean Air Club is the same dependable program you have received every fall with up to 4 Fall passes and one Spring pass.
The Clean Air Club rewards Loyalty Members with the lowest guaranteed price available every season without the need to remember the Early Sale start date or lose out on the lowest subscription price available.
Clean Air Club Loyalty Member Subscriptions are renewed automatically, every season, during Clean Air Club renewal time, at the lowest guaranteed price!
And as a Special Clean Air Club Subscription Member for 2023 you will receive the 2022 Early Bird subscription value! A discount of over 55% and a savings of $ 189.00 !!! Only if you subscribe before March 15th! After March 15th you can join the Clean Air Club for the current applicable value and you will be eligible for the lowest guaranteed rate in the coming season's automatic renewal.
Clean Air Club Members will also receive a special Hotline Service number with extended Customer Service Hours for program questions.
To recap your exclusive Clean Air Club Member Benefits:
· Lowest Guaranteed Subscription category rate
· Automatic annual renewal
· Clean Air Club Member Hotline with extended Customer Service hours
To take advantage of this Special Offer simply
Click the Clean Air Club Member link below and subscribe:
Providing curb side collection when you want it
*** Limited Daily Quantity – First come First served ***
“Having a dinner party and want to clean up your yard and get rid of the leaf piles same day?”
“Weekend football party and need a clean curb for your guests to park?”
“Did you miss your pass and don’t want to wait until your next scheduled pass occurs due to snow in the forecast?”
We have the solution for you. Many subscribers asked for it and now you can get it. New for this fall is the OnDemand Express Service subscription. OnDemand subscriptions are valid for one (1) curb side collection specifically for the service date purchased. OnDemand subscriptions DO NOT require any other subscription/s. They stand alone.
The easy OnDemand subscription process is as follows:
Select the date below that you would like to book for OnDemand service. This date is the specified service date you are reserving in advance for your OnDemand subscription. You are purchasing one collection pass on the specified date.
The date is a link to the subscription shopping cart.
Complete your Purchase in the shopping cart.
Ensure your leaves are at your curb line before midnight of the date prior to your OnDemand subscription.
Ensure your leaf piles are compliant to ensure collection. See details on the Rules tab at www.sjclp.com.
Your OnDemand collection will occur anytime between midnight to midnight for the purchased service date.
Autovacs run 24/7 and may perform service at any time after midnight and before midnight on your purchase date.
All OnDemand subscriptions will be purchased in advance at least two days prior due to limited availability. We do offer a same day service option. Please call the office directly for more details in regards to Same Day Service at 574.213.9440 and ask for Same Day Service Subscription details.
If conditions do not permit collection on the specified date, your OnDemand collection will occur on the first available weekday that conditions do permit collections. See www.sjclp.com for details on conditions permitting collections.
Vacs will not return and OnDemand service is completed if your pile is not at the curb as specified and compliant.
OnDemand subscriptions will not be refunded for any reason/s including but not limited to no underlying base subscription. Any OnDemand subscriber that does not have a base subscription will receive a credit to their address towards a Base Subscription.
Initial OnDemand subscriptions will be limited to just 20 collection stops daily. You can purchase as many OnDemand subscription dates as you desire.
Reserve your subscription now to ensure your desired OnDemand service date/s.
Thank you so much for the program! New to the area and before we knew about the program in 2020 we hired a small landscaping company that took our money upfront, showed up once and then after collecting half the pile said they refused to collect anymore without more money!
We tried you last fall and the service was incredible. Last place we lived the local County program only made two passes and were done and there were still leaves on the ground. We received five passes last year with your program and I'm looking forward to the free pass this spring. And the cost is incredible. Anyone who complains about it has never had to pay disposal fees for leaves. Thank you again and we look forward to using you forever.
It's wonderful that you listened to subscriber feedback and change the program this year. Love the new improvements. We do not have grass or pine needles in our piles but we have neighbors that are joining the program now and we are hoping we can get enough together to do the HOA Unlimited Program next year before the February deadline.
We told our Commissioner how much we appreciate the program. It is one of the only ways we see our tax dollars coming back to us as a service we value. Wish the County would start using the same model for snow removal. Worst ever service provided by the county is snow removal in subdivisions. Lucky this was a light year. Only got stuck 5xs in my subdivision.
The county employees that collect the leaves at our house were so polite and helpful. They greeted us, smiled and even moved the leaves away from our mailbox so next time we will keep the pile away from the mailbox. Thank you for your hard work. We really do appreciate what you do for us.
As a businessman I know how much it costs to provide a service like the leaf program at such a reduced cost to residents. I also know that most municipalities would skimp or provide minimal service simply to "assist" and not provide a high quality total solution. The county got this one right for once. Total high quality solution, minimal shared cost, through a true public/private partnership. Keep it coming.......
I am a vocal opponent of the county or any Govt entity charging constituents for what should be provided at no individual cost but after years of a minimal, two pass service from the county, I am happy to pay the reduced cost to us available thru the subsidy to receive a program that really provides a complete service. My only recommendation is that the county needs to make more Early Bird subscriptions available. Three thousand Early Bird subscriptions for thirty three thousand households isn't fair to the other thirty thousand families that will be fined if they burn.
The smoke in the fall air is almost non-existent compared to when the county provided a two pass program. We thank you for that. My daughter has asthma and had a tough time breathing in the fall back then. The only complaint we have is that while most neighbors obey the law, a few neighbors flagrantly burn ignoring others health and welfare. Why doesn't the county enforce the burn ban?
The signup process was so ez and we love the texts we get before and after each pass. We had another provider and they never answered the phone in spite of the fact it was the owner's cell phone. Your new call center ladies are great. They are happy to answer questions and reply almost real time to our emails. Thank you for this program!
Thank you for working with us to establish our neighborhood program with a reduced participation requirement to get it going. The benefits you now offer are double what the other vendor provided at less cost with our neighborhood program discount. The neighborhood is looking forward to the program and we believe the remaining neighbors that have not subscribed yet will signup when the leaves are falling. As the President I don't have much time to spend on getting things like this going but you made the communication and subscription process so easy I almost did nothing other than facilitate. Flawless! Look forward to working with you all!
This is the front & back of a St. Joseph County Leaf Program Doorhanger.
Further Details - To assist residents in rule compliance to attain maximum collections during passes, Pictures & Doorhangers documenting non-conformance/rule violations are hung on resident doors explaining what is non-conforming and how to change so their leaves can be collected in the future if there are any remaining passes they are eligible to receive. Doorhangers are forwarded to the County so that when residents think they were missed, the County CSR has a record of why they were passed by. Some residents may only receive one pass this year due to County changes. If you miss that pass due to a rule violation, you will be solely responsible for disposing of the pile. Doorhanger addresses are emailed to Customer Service & the County with pictures/video of the Policy non-conformance/violation. The non-conforming leaves may be marked with photo-degradable paint to clearly identify the non-conforming leaves to vac crews and for video recording purposes. Doorhangers/associated pictures are posted online with day/time stamps. The violations are left to right and first row then second row beginning with too close to a mailbox, leaf pile on a stone bed, grass clippings mixed in pile, behind the house & too far off the alley, over the curb, off the sidewalk too far from the street, over 5' from road. Please read the Rules tab for conformance guidelines to insure your leaf pile gets collected. These County rules are the same rules used by the County Highway Department and all municipal leaf collection programs.
Please read the Rules tab for conformance guidelines to insure your leaf pile gets collected. These County rules are the same rules used by the County Highway Department and all municipal leaf collection programs. Once your leaf pile is within guidelines you may register for the next collection pass, if one is available.